A candidate who does not get an answer in time enrolls somewhere else.
Candidates, students and parents ask the same questions about enrollment, documents and deadlines, at all hours. AskLana answers on your behalf, instantly and accurately, while your team does the work that cannot be automated.
Questions come in every day. Many go unanswered.
During enrollment season the phone rings nonstop. Off-season, students ask about exam periods, examination rules, scholarships and administrative procedures. Your team cannot answer everything, and every unanswered inquiry has a cost.
Result:
- ✗Candidates do not get an answer in time and apply to another institution.
- ✗Students wait days for information they need right away.
- ✗The administrative team spends hours a week on questions that repeat every day.
- ✗Information is scattered across the website or missing.
Every unanswered inquiry is a student you lost or a student who will not recommend you.
Lana answers the questions. You focus on education.
You enter information about programs and processes
Enrollment requirements, documents, deadlines, tuition, exam periods, rulebooks, schedule, scholarships, contacts. Lana answers strictly from your information and always gives an accurate answer, no matter who asks or when.
Candidates and students get an answer immediately
Via web chat, Viber or WhatsApp, at any moment, including weekends and exam periods when pressure is highest and your administrative team is not available.
Your team does the work you hired them for
Lana takes over routine questions. Your team focuses on candidates and students who need a real conversation, on more complex situations.
This is what AskLana looks like in your organization.
Candidates, students and parents ask questions - Lana answers instantly, accurately and politely, at any hour.
Why educational institutions choose AskLana.
Fewer lost candidates
A candidate who gets an answer on a Friday evening is more likely to apply than one who waits until Monday. AskLana is there outside working hours too.
Existing students do not wait
Questions about exam periods, examination rules and scholarships get an answer in seconds. A student who gets information immediately is a student who stays satisfied with their institution.
A relieved administrative team
Routine questions are taken over by Lana. Your team finally has time for situations that require a real conversation and personal contact.
Accurate information, always
All information in one place, always up to date. No more situations where a candidate or student got outdated or wrong information.
Every day without Lana is a day some questions
went unanswered.
And some of those questions were from candidates who will not reach out again. Lana answers every candidate, student and parent, at any hour.