Citizens are frustrated. Staff are overwhelmed.
Citizens ask for information every day - they call, send emails, or come in person. Staff spend hours answering the same questions. At the end of the day, the queue hasn't shrunk, not all emails have been answered, and dissatisfaction grows. AskLana takes over routine inquiries and provides accurate information instantly, 24/7, using only your information and procedures.
Every day your staff answer questions that shouldn't have reached them.
A citizen can't find information on the website. They call. Or send an email. Or come in person. A staff member leaves what they're doing, answers the question, and returns. Twenty minutes later, the same thing happens. And again. And again.
Result:
- ✗Staff lose hours weekly on routine questions instead of on cases that require their expertise.
- ✗Emails arrive outside business hours and wait days for a reply.
- ✗Information is scattered and hard for citizens to find without contacting the institution directly.
- ✗Citizen dissatisfaction grows and political leadership holds you accountable.
AskLana centralizes information and answers citizens instantly, accurately, and consistently, without burdening your staff.
You add information about services and procedures
Information about required documents, deadlines, working hours, procedures, contacts, and answers to the most common questions. Lana answers strictly from your materials, accurately and in line with your rules, without improvising.
Citizens get an answer instantly
Via web chat, Viber, or WhatsApp, at any time, including weekends and holidays when offices are closed. No waiting. No visits in person for information that is easily accessible.
Staff do what they are trained for
Lana takes over routine questions. Staff have more time for cases that require direct contact. Fewer complaints. Less overload. Both staff and citizens are more satisfied.
This is what AskLana looks like in action.
Citizens ask questions - Lana answers instantly, accurately, and consistently, at any time of day, without burdening your staff.
Why public institutions choose AskLana.
Fewer complaints, more satisfied citizens
A citizen who gets accurate information right away is a satisfied citizen. Less frustration, fewer complaints, less political pressure on you.
Relieved staff without new hires
Lana takes over routine questions. Staff have more time for cases that require direct contact and expert judgment, without increasing the personnel budget.
Consistent and accurate information
Every citizen gets the same accurate information, regardless of who answers and when. No differences between officers, no outdated data, no misunderstandings.
Your procedures, your control
Lana answers strictly from materials you have prepared and approved. No improvisation, no responses that don't match your rules.
Your institution can keep citizens informed
even when the office is closed.
AskLana takes over routine inquiries. Staff focus on cases that require direct contact.