Every unbooked appointment is revenue you did not earn.
Patients call, wait on hold, and ask the same questions. Your reception team cannot respond to everyone, appointments remain unbooked, and patients go elsewhere. AskLana answers patients' questions immediately and explains how to book an appointment, 24/7.
Your reception team cannot be everywhere at once.
Private clinics and practices face the same problem every day. The phone rings, patients wait, and the reception team cannot keep up.
Result:
- ✗Patients cannot get the information they need and book with a competitor.
- ✗The reception team spends hours answering the same questions about services, prices, and appointment preparation, yet still cannot respond to every inquiry.
- ✗Appointments remain open because the patient did not receive information in time.
Every open appointment that could have been booked is a direct loss of revenue.
Lana responds. Patients know what to expect. The reception team has time to focus.
Add information about services and procedures
Services, prices, business hours, appointment preparation, and location. Lana answers exclusively from the information you provide, accurately and without improvising.
Patients receive an immediate answer
Through web chat, Viber, or WhatsApp, at any time—even at 11 p.m. when a patient is at home looking for information about an appointment the next day.
The reception team can finally focus on the patients in front of them
Lana handles repetitive inquiries. The reception team focuses on patients already at the practice and situations that require direct contact.
This is what AskLana looks like in your business.
Why healthcare providers choose AskLana.
More patients who actually book
Patients who receive an answer about a service or price are more likely to book an appointment. AskLana provides that information immediately.
A less burdened reception team
Lana handles routine questions about services, prices, and appointment preparation. The reception team focuses on patients who are physically present.
Information outside business hours
Patients look for information at all hours. AskLana is available 24/7 and responds even when the practice is closed.
Accurate information, every time
Lana responds exclusively using your information. No incorrect information and no misunderstandings about prices or procedures.
Your practice can respond to patients
even when it is closed.
AskLana answers patients' questions 24/7 and explains how to book an appointment.